Online Representation of Goods for Sale
Rosier Commercial Furniture is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.
Customer Service Policy
Standard delivery time frames for items designated as stock items are between 3-10 business days.
However, in the event that an ordered item is not available or we are unable to fulfil your order we will notify you when confirming your order and if necessary, arrange an agreeable alternative item or back order.
Trialling our products
Our Mentone Showroom is available to browse and demonstrate our furniture range. We are also able to organise product samples and trials for your convenience. Please contact us to organise if you would like to trial any of our products.
Shipping and Delivery Network
Rosier Commercial Furniture ships goods Australia wide using our network of freight handlers. However, at this time we do not accept international orders through our website.
Please contact us on +61 3 9614 0088 to enquire about a special order.
“Price on Application” on website
Some products are marked as “Price on Application” on the Rosier Commercial Furniture website. These are not available to be purchased through out online website and can only be purchased directly through communication with Rosier Commercial Furniture. While marked as POA on the website, these products will appear as $0 on the order form and prices will be made available to the customer when confirming the order with Rosier Commercial Furniture.
Delivery costs are calculated at check out, based on the customer’s postal code location. Automatic shipping and delivery costs will be calculated for within the state of Victoria. Shipping and delivery outside of Victoria will need to be independently calculated with the Rosier team. A member of the team will contact you to discuss or customer is able to contact Rosier at +61 3 9614 0088.
We reserve the right to withhold delivery of products until full payment has been received unless an alternative arrangement has been made.
Refunds and Exchanges
We are unable to offer exchanges for change of mind as many orders are custom made and are fully assembled.
However, where returns or exchanges are possible, Rosier Commercial Furniture reserves the right to charge a 20% restocking fee. All refunds and exchanges are made at the sold discretion of Rosier Commercial Furniture.
Please contact us is you have any questions about returning or exchanging a product.
If your ordered item has arrived damaged or you believe it might be faulty, please contact us immediately.
What information are we collecting?
Any information gathered on this website will be used for the benefit of serving you as a customer of Rosier Commercial furniture and will uphold your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (“Privacy Act”).
We may collect the following information:
Why do we collect this information?
We will collect the information mentioned above for reasons such as:
How secure is my payment on your website?
When purchasing from Rosier Commercial Furniture, card details are transmitted through a secure server using (name of product). Card data is not hosted by Rosier Commerical Furniture after processing.
What if I do not want to be contacted?
You are able to opt out of being contacted by Rosier Commercial Furniture at any time, by contacting Rosier Commercial Furniture. Alternatively, our marketing correspondence with you will have the option of opting out by unsubscribing.
How secure is your website?
We take security of the use of our website very seriously.
When transmitting personal information from your computer to the Rosier Commercial Furniture website, please keep in mind that while we take every precaution to ensure that our website is safe and secure, the internet is not always completely secure.
Rosier Commercial Furniture
3/31-35 Shearson Cres. Mentone VIC 3194