Customer Service Policy
Standard delivery time frames for items designated as stock item are between 3-10 business days. However, in the event that an ordered item is not available or we are unable to fulfil your order we will notify you when confirming your order and if necessary, arrange an agreeable alternative item or back order.
Trialing our products.
Our Mentone Showroom is available to browse and demonstrate our furniture range. We are also able to organise product samples and trials for your convenience. Please contact us to organise if you would like to trial any of our products.
Shipping and Delivery Network
Rosier Commercial Furniture ships goods Australia wide using our network of freight handlers, however at this time we do not accept international orders through our website. Please contact us on +61 3 9614 0088 to enquire about a special order.
Delivery Time Frame
We pride ourselves on working with clients to ensure that they get their furniture delivered and assembled within a time frame that suits them.
Custom orders or orders that are required to be manufactured may be dispatched between 2 – 4 weeks from time of order placement.
Delivery time frame will be discussed when confirming any orders.
“Price on Application” on website
Some products are marked as “Price on Application” on the Rosier Commercial Furniture website. These are not available to be purchased through out online website and can only be purchased directly through communication with Rosier Commercial Furniture. While marked as POA on the website, these products will appear as $0 on the order form and prices will be made available to the customer when confirming the order with Rosier Commercial Furniture.
Delivery costs are calculated at check out, based on the customer’s postal code location. Automatic shipping and delivery costs will be calculated for within the state of Victoria. Shipping and delivery outside of Victoria will need to be independently calculated with the Rosier team. A member of the team will contact you to discuss or customer is able to contact Rosier at +61 3 9614 0088.